Refunds & Returns Policy

Welcome to Edroppit and our website at www.edroppit.com. This policy applies to all purchases you make from Ziken Labs Società a Responsabilità Limitata Semplificata, Via della Badia di Cava 82, 00142, Rome, Italy (“Ziken Labs”, “we”, “us”, or “our”). It is your responsibility to read this policy. 

By placing an order for any of our products, you represent that you have read this policy and that you agree to and fully accept the terms of this policy. If you do not agree with or fully accept the terms of this policy, please do not place an order with us.

If you want to contact us or if you have any questions, you can reach us by email using zikenlabs@gmail.com, or write to us at the above address.

1. RETURNS

Before requesting or arranging a return, please read the following information carefully. You can return any delivered products you have purchased for any reason within 30 days of delivery. To do so, you should notify us in writing by email or post within 5 working days of delivery. If you are returning a product for any reason, other than damaged products, you should pay the cost of returning the product(s) to us. 

2. WHAT IS YOUR RETURNS AND REFUNDS POLICY?

You can return unused products within 30 calendar days since purchase by contacting us or raising a return request online.

• The products must be in their original condition and include all labels. 
• The products should be securely packaged, not necessarily in their original packaging.

3. HOW TO RETURN

Please ensure that returned products are well packed to avoid damage or loss of parts during transit and ship them to the address shown below. Refunds may be reduced for returned products that can no longer be sold as new because they have been opened, damaged or show signs of wear and tear. 

For returned products worth more than €50, it is advisable to use a trackable shipping service or take out shipping insurance. We cannot guarantee that we will receive your returned product.

4. RIGHT TO CANCEL

Under the Italy`s Consumers Rights Act and the EU’s Consumer Rights Directive, you have a cooling off period of 14 “working days” during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the item from the date the contract is concluded (i.e., the date we send our Order Confirmation email). To request a cooling off return, please send an email to zikenlabs@gmail.com clearly stating your name, order number, and the name of the Product. To rely on a cooling off return, your Order must be returned as new and in its original packaging in a re-sellable condition, complete and as purchased, accompanied by a valid proof of purchase, and returned to us within 14 days of purchase.

5. REFUNDS

Refunds will be made to the same payment method used for the purchase. Refunds will be processed within 7 days and made to the payment method used at the time of purchase. For currency conversions, refunds will be made in the currency in which you paid for the order. We accept no responsibility for any loss or gain arising from changes in exchange rates between the time of order and the time of refund.

6. LATE OR MISSING REFUNDS

If you have not received a refund within 14 days of us notifying you that your refund has been issued, please double check your bank account, and contact your bank or credit card company. If you have done all this and still have not received your refund, please contact us.

7. HOW DO WE MAKE CHANGES TO THIS POLICY?

We may change our Refunds and Returns Policy from time to time. When we change our Refunds and Returns Policy, we will publish the updated policy on our website. Please check this Refunds and Returns Policy regularly. Subject to applicable law, all changes will take effect as soon as we publish the new Refunds and Returns Policy, but where we have already collected information about you and/or where legally required to do so, we may take additional steps to inform you of any material changes to our Refunds and Returns Policy and may request that you agree to these changes.

8. EFFECTIVE DATE

Sunday, 7th of July, 2024