Our Shipping Policy
Welcome to Edroppit and our website at www.edroppit.com. This policy applies to all purchases you make from Ziken Labs Società a Responsabilità Limitata Semplificata, Via della Badia di Cava 82, 00142, Rome, Italy (“Ziken Labs”, “we”, “us”, or “our”). It is your responsibility to read this policy.
By placing an order for any of our products, you represent that you have read this policy and that you agree to and fully accept the terms of this policy. If you do not agree with or fully accept the terms of this policy, please do not place an order with us.
If you want to contact us or if you have any questions, you can reach us by email using zikenlabs@gmail.com, or write to us at the above address.
1. DELIVERY
All orders will be processed and shipped with our couriers, as soon as possible. Once we have handed your order over to our courier, you will receive a shipping confirmation by email. Orders placed on a Saturday, Sunday or public holiday will not be dispatched until the next working day.
2. DELAYS
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We do not ship on Saturday, Sunday, or Local/Public Holidays.
3. WHEN WILL THE PRODUCTS BE DELIVERED?
We offer a range of delivery options, among which you can choose the one that best suits your personal needs. Specific terms and conditions, and different delivery charges, may apply to the various delivery options.
4. CAN I TRACK MY SHIPMENT?
You can track shipment of your Products by clicking on the “Track My Order” link in the Shipping Confirmation email. Please note such link will direct you to the courier’s website, which is not controlled by us.
5. IMPORT DUTIES AND TAXES
If you order goods on our website for delivery overseas, additional import duties and taxes may apply and will be charged once the order reaches the specified destination. Any additional charges for customs clearance should be borne by you. We have no control over these charges and cannot predict what they will be. If these charges are not paid, your order may be returned to us and we will not be able to refund the shipping charges.
There may also be charges for returning your order, which will be deducted from any refund amount. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this case, we will not be able to refund the product or shipping charges for these reasons.
Please note that there may be restrictions on shipping to you in relation to certain items and order value. You may also be required to provide certain documentation to clear your order when it arrives in your destination country. This may vary from country to country, and we encourage you to check with your local customs office for further information before placing your order. We cannot refund any shipping costs if your order is returned for any of these reasons.
6. RISK OF LOSS
All items purchased are delivered under a shipping contract with our courier. This means that the risk of loss and title for these items passes to you upon delivery of your order to our courier. If you have not received your order within 25 working days of the dispatch date, please contact us. We ask that you contact us as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we will not be able to track your order or issue a refund.
7. MY DELIVERY IS DAMAGED, WHAT CAN I DO?
If you have received a damaged item, please email us within 14 days of delivery and include pictures of the damaged item so that the damage can be verified. Please do not dispose of the item until you have heard back from us. A claim can only be considered if it can be clearly shown that the item(s) are faulty or damaged.
8. CHANGES AND ORDERS PLACED IN ERROR
If you have placed an order in error or you have made a mistake when placing the order, you must contact our customer service team as soon as possible within one hour of placing the order so that we can amend or cancel the order before it is dispatched. If your order has already been dispatched, we cannot amend or cancel the order until you have returned it to us.
9. CHANGE OF ADDRESS
We cannot change or update a shipping address once an order has been shipped. Please check your shipping details before submitting your order and email us before your order is dispatched if you wish to change your address.
10. REFUSE DELIVERY
If you have refused delivery or plan to refuse delivery of your order because you wish to cancel it, please contact us.
11. ORDERS RETURNED TO US
If your order is returned to us due to multiple failed delivery attempts, non-collection or an insufficient/wrong address, we cannot refund any delivery charges.
12. HOW DO WE MAKE CHANGES TO THIS POLICY?
We may change our Shipping Policy from time to time. When we change our Shipping Policy, we will publish the updated policy on our website. Please check this Shipping Policy regularly. Subject to applicable law, all changes will take effect as soon as we publish the new Shipping Policy, but where we have already collected information about you and/or where legally required to do so, we may take additional steps to inform you of any material changes to our Shipping Policy and may request that you agree to these changes.
13. EFFECTIVE DATE
Sunday, 7th of July, 2024