Terms of Service

Welcome to Edropit and our website at www.edropit.com. These Terms and Conditions together with our other policies tell you information about us and the terms (“Terms”) on which we sell our own and those of selected italian streetwear brands Products and merchandise (“Products”) to you.

Please read these Terms carefully and make sure that you understand them, before ordering. By ordering you agree to be bound by these Terms.

1. ABOUT US

We are Ziken Labs Società a Responsabilità Limitata Semplificata, Via della Badia di Cava 82, 00142, Rome, Italy (“Ziken Labs”, “we”, “us”, or “our”).
We operate www.edropit.com (our “website”).
To contact us, please use zikenlabs@gmail.com, or write to us at the above address.
These Terms were last updated on Sunday, 7th of July, 2024.
The following also apply to these Terms and form an integral part of these Terms: Our Privacy Policy, our Cookie Policy. our Shipping Policy, our Refund & Return Policy.
The Edropit and Ziken Labs logo as well as related names, marks, emblems and images are the copyright of Ziken Labs. All Rights Reserved © 2024 Ziken Labs.

2. GENERAL

Our website is our copyright property. All rights are reserved.
You have a right to access our website but you must use it for lawful purposes only and in particular you may not: i) adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of our website; or ii) commercialize any information, Products or services obtained from any part of our website; without our written permission.
Our website may contain links to other websites. We do not endorse, recommend or approve of any information, Products or services referred to on linked websites and we assume no responsibility for the contents of any linked websites.
Your use of any link to a linked website is entirely at your own risk.
The content on our website is provided in good faith on an “as is” basis for general information purposes only. We make no representations about the suitability, reliability, timeliness, comprehensiveness and accuracy of the information, services and other content contained on our website. We may, from time to time, change or add to our website without notice. However, we do not undertake to keep our website updated. We are not liable to you or anyone else if errors occur in the information on our website or if that information is not up-to-date.

3. OUR PRODUCTS

The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colors and details accurately. We don’t guarantee that your device’s display of the colors and details accurately reflect the Products.Your Products may vary slightly from those images.
All Products shown on our website are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your Order if made.
We do our best to ensure that the information about Products is accurate and up-to-date. However we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an Order to purchase them.
We reserve the right to modify the information about Products displayed on our website, including as regards prices, description and availability. However, such changes will not affect Orders for which you have already received an Order Receipt email (see below).

4. HOW AN ORDER IS MADE

We describe here all the steps necessary to make a purchase (in legal terms, to conclude a purchase contract) on our website.
The concluded contract will be provided to you at the end of the process and will also be accessible – but not modifiable – in the future by us.
1st step: you place an Order. To complete a purchase, you first have to place an Order for Products. Then, this Order has to be accepted by us. To place an Order you must be 18 years of age or over. To place an Order you will have to select the Products on our website, select your preferred shipping method and, if you like, other optional services, and finally click on the “CONFIRM” button. We will not accept Orders placed in any way other than as detailed above.
2nd step: payment through our payment service provider as set out on our website.
3rd step: we confirm receipt of the Order. When you place and have paid for the Order you will receive an automated email confirming receipt of your Order (“Order Receipt email”). The Order Receipt email contains full details of your Order (such as Order No., information on Products, prices, your shipping address, delivery costs and other). Please note the Order Receipt email is NOT already an acceptance of your Order.
4th step: we confirm that Products have been shipped – contract concluded!
When your Order is accepted by us, we send you an email confirming that all, or part, of the Products have been shipped (“Shipping Confirmation email”).
Once you receive the Shipping Confirmation email, your Order has been finally accepted by us and the purchase contract between you and us is concluded in relation to the Products actually shipped. Such a contract is composed by: your Order; our Order Receipt and Shipping Confirmation emails; the then current Terms. No other terms and conditions shall apply.
The Shipping Confirmation email will contain an unmodifiable copy of the version of the Terms of Sale applicable at the time the purchase contract is concluded, for your future reference.

5. WHEN ORDERS ARE NOT ACCEPTED

While we do our best to always accept Orders, we could however refuse an Order in certain cases, for example if: You provide us with incomplete, incorrect or fraudulent information regarding your identity, age, payment details, billing information, shipping address; we discover that there was an error on our website relating to the Products you ordered, for example as regards the price or description displayed; the Products you ordered are unfortunately out of stock or no longer available; we have reasonable grounds to believe that you intend to resell the Products.
If we cannot accept your Order we will contact you by email as soon as possible but in any case no later than 30 days from the date of your Order. If we cannot accept your Order because the Products are no longer available, or because of an error in the price and/or other information on our website, we will refund you any money you may have already been charged for such Products.

6. HOW CAN I PAY FOR THE PRODUCTS?

We accept the following payment methods for purchases made on our website: VISA credit/debit, MASTERCARD credit/debit, AMERICAN EXPRESS, VISA ELECTRON, MAESTRO

Payment must be made in the currency as indicated on your Order before you submit it. Your Products will be supplied after your payment is cleared.
If you pay by credit or debit card, you must supply your card details when you place your Order.
When you place your Order, we will contact your card issuer to request authorization to the use of your card for payment of Products. We will not accept your Order (and so we will not supply the Products to you) until your credit or debit card issuer has authorized the use of your card for payment of the Products ordered. When your credit or debit card issuer authorizes the use of your card, the necessary funds on your card are reserved until the purchase process is completed or canceled. However, no amount is actually charged on your card until the purchase process is completed. Authorizations can remain pending 3 to 7 days even in case of canceled orders. In such cases, no actual charges will be effected, and the funds will be eventually released. Please contact your credit/debit card issuer for more information on their specific policies regarding authorizations.
We reserve the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.
We take all reasonable care to make our website secure and to prevent frauds. All credit and debit card transactions on this Site are processed by Sage Pay, a secure online gateway which will be responsible for holding and automated handling in a secure environment of the information relating to your payment details. Please note that we may, at any time and at our sole discretion, restrict shipping to certain Countries or locations we believe to be at high fraud risk.

7. WHEN WILL THE PRODUCTS BE DELIVERED? CAN I TRACK MY SHIPMENT?

We offer a range of delivery options, among which you can choose the one that best suits your personal needs. Specific terms and conditions, and different delivery charges, may apply to the various delivery options. Please find exhaustive details in our Delivery Terms.
You can track shipment of your Products by clicking on the “Track My Order” link in the Shipping Confirmation email. Please note such link will direct you to the courier’s website, which is not controlled by us.

8. RIGHT TO CANCEL

Under the Italy`s Consumers Rights Act and the EU’s Consumer Rights Directive, you have a cooling off period of 14 “working days” during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the item from the date the contract is concluded (i.e., the date we send our Order Confirmation email). To request a cooling off return, please send an email to zikenlabs@gmail.com clearly stating your name, order number, and the name of the Product. To rely on a cooling off return, your Order must be returned as new and in its original packaging in a re-sellable condition, complete and as purchased, accompanied by a valid proof of purchase, and returned to us within 14 days of purchase.

9. RETURNS

Before requesting or arranging a return, please read the following information carefully. You can return any delivered Product you have purchased for any reason within 30 days of delivery. To do so, you should notify us in writing by email or post within 5 working days of delivery. If you are returning a Product for any reason, other than damaged Products, you should pay the cost of returning the Product(s) to us.
We do not accept returns if the Product(s): has been opened, damaged, altered or adapted, or treated as your property.
While in your possession, you should keep the Product(s) you wish to return to us unopened and in good condition. The Product(s) should be returned in the same condition in which it was delivered.
Please ensure that returned Products are well packed to avoid damage or loss of parts during transit and ship them to the address shown on the delivery note. Refunds may be reduced for returned Products that can no longer be sold as new because they have been opened, damaged or show signs of wear and tear.
For returned Products worth more than €50, it is advisable to use a trackable shipping service or take out shipping insurance. We cannot guarantee that we will receive your returned Product.
To receive a full refund, the Product should be: in its original packaging, be in a resalable condition, be complete and as purchased, accompanied by a valid proof of purchase, and be returned to us within 30 working days of purchase.

10. REFUNDS

Refunds will be processed within 7 days and made to the payment method used at the time of purchase. For currency conversions, refunds will be made in the currency in which you paid for the order. We accept no responsibility for any loss or gain arising from changes in exchange rates between the time of order and the time of refund.

11. CHANGES AND ORDERS PLACED IN ERROR

If you have placed an order in error or you have made a mistake when placing the order, you must contact our customer service team as soon as possible within one hour of placing the order so that we can amend or cancel the order before it is dispatched. If your order has already been dispatched, we cannot amend or cancel the order until you have returned it to us.

12. CHANGE OF ADDRESS

We cannot change or update a shipping address once an order has been shipped. Please check your shipping details before submitting your order and email us before your order is dispatched if you wish to change your address.

13. REFUSE DELIVERY

If you have refused delivery or plan to refuse delivery of your order because you wish to cancel it, please contact us.

14. ORDERS RETURNED TO US

If your order is returned to us due to multiple failed delivery attempts, non-collection or an insufficient/wrong address, we cannot refund any delivery charges.

15. DAMAGED PRODUCTS

If you have received a damaged or defective Product, please contact us within 14 days of delivery and attach pictures of the damaged item so that the damage can be checked.
Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the Product(s) are faulty or damaged. We will respond to all complaints within 5 working days.

16. OUR BLOG

Our blog and its contents have been compiled with the greatest possible care. However, we do not accept any liability or guarantee for the topicality, correctness and completeness of the information provided on our blog.
Liability claims against us, our directors, officers, employees, agents,, which refer to material or non-material damages, which have been caused by the use or non-use of the information provided or by the use of incorrect and incomplete information, are fundamentally excluded, provided that there is no demonstrable intentional or grossly negligent fault on our part.
We expressly reserve the right to change, supplement or delete parts of the pages or the entire blog without separate announcement or to discontinue the publication temporarily or permanently.
All data is published conscientiously but without guarantee.
Errors in the content will be corrected immediately upon being brought to our attention. All rights, including those of reprinting extracts, photomechanical reproduction and translation, are reserved and require our written consent. Unauthorized use, even of extracts, will be prosecuted.

17. BLOG CONTENT DISCLAIMER

The content on our blog is provided by us in good faith on an “as is” basis for general information purposes only and is not intended to constitute or substitute professional advice of any kind. You are encouraged to confirm any information obtained from or through our website with other sources.
All articles, blog posts, updates or other information available on our website are prepared so that they are current as at the date of writing.
We make no representations about the suitability, reliability, timeliness, comprehensiveness and accuracy of the information, services and other content contained on our website. We may, from time to time, change or add to our website without notice. However, we do not undertake to keep our website updated. We are not liable to you or anyone else if errors occur in the information on our website or if that information is not up-to-date.

18. WHAT IS OUR LIABILITY IF SOMETHING GOES WRONG?

Our liability for damages caused by slight negligence shall, irrespective of its legal ground, be limited as follows: (i) we shall be liable up to the amount of the foreseeable damages typical for this type of contract due to a breach of material contractual obligations; (ii) we shall not be liable due to the slightly negligent breach of any other duty of care applicable.
The above limitations of liability shall not apply to any mandatory statutory liability and liability for culpably caused personal injuries. In addition, such limitations of liability shall not apply if and to the extent we have assumed a specific guarantee. The above provisions shall apply accordingly to our liability for futile expenses.
In any event, you shall take adequate measures to avert and reduce damages.
Please also note that we cannot be held responsible for delays or failure to perform our obligations under these Terms if such delay or failure is caused by any circumstances beyond our reasonable control, including, for example, natural disasters, war or civil disturbances, strikes, government intervention, failures of our supplier(s), failure by you to give us a correct information or to effect due payments. We will inform you of any such unforeseen events as soon as possible after they occur and we will do our best to reduce their impact on our performance as reasonably as possible. Should this interruption continue beyond a period of 2 weeks, you will be entitled to cancel the Order and get a refund.
Nothing in these Terms shall affect your statutory rights as a consumer, such as your right of withdrawal or your right to a free guarantee for faulty goods, and nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited pursuant to the applicable law.

19. SPECIAL OFFERS, DISCOUNTS AND PROMOTIONS

We reserve the right to change, limit or terminate any special offers, discounts, and promotions at any time without notice.
All special offers, discounts, and promotions are subject to availability and may require you to accept additional Terms and Conditions which are hereby expressly incorporated into this Agreement.
Ziken Labs reserves the right to limit certain special offers, discounts, and promotions to one order per customer as defined by their email address and/or credit card address and/or delivery address.

20. OUR RIGHT TO VARY THESE TERMS

We reserve the right to revise these Terms at any time.
Revisions will only be made when necessary to comply with a change in relevant laws or regulatory requirements, or to facilitate a change in business process or procedure.
Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
Whenever we revise these Terms, we will keep you informed and give you notice of this by stating that these Terms have been amended and amending the relevant date at the top of this page.

21. COMMUNICATIONS BETWEEN US

When we refer, in these Terms, to “in writing”, this will include email.
If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by email. We will confirm receipt of this by contacting you in writing, normally by email.
If we have to contact you or give you notice in writing, we will do so by email to the address you provide to us in your Order.
Please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, or 24 (twenty-four) hours after an email is sent.
In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

22. PRIVACY

For the purposes of applicable data protection legislation, we will process any personal data you have provided to us in accordance with our Privacy Policy. You agree that, if you have provided us with personal data relating to a third party: you have in place all necessary appropriate consents and that such third party has read our Privacy Policy.

You agree to indemnify us in relation to all and any liabilities, penalties, fines, awards, or costs arising from your non-compliance with these requirements.

23. CHARGEBACKS

You agree to contact us prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any Transaction. If you make a card payment through our website, and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at our sole discretion), whether fraudulently or otherwise, then we reserve the right to blacklist you by providing compelling evidence to refute your invalid chargeback request and or pursue legal action as the case may be.

24. WARRANTY

We warrant that the Product furnished hereunder shall, at the time of delivery, be free from defects in material and workmanship. You shall submit to us reasonable written details establishing a breach of the warranty set forth above. Unless agreed otherwise by us in writing, our liability for failure of any Product to comply with the foregoing shall be limited to replacing or repairing that Product found. We shall pay all reasonable return packaging and transportation costs of a valid claim. If requested by us, you shall promptly deliver back to us any Product which has been replaced.
We shall not be liable for a breach of the warranty in any of the following circumstances: the Product has been modified, altered, used in its intended purpose or misuse or neglect; the Product has not been used in accordance with our instructions; normal wear and tear, wilful or accidental damage; the price for the Product, or any other Products or services supplied by us or our affiliates, has not been received in full.
Minor deviations from specifications which do not affect performance of the Product shall not be deemed to constitute defects in materials or workmanship or a failure to comply with the specifications referred to.

25. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and order information for all purchases made at our store.
You agree to promptly update your Order information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

26. OTHER IMPORTANT TERMS

We may transfer our rights and obligations under a Contract to another organization, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
No joint venture, partnership or agency or employment relationship has arisen by reason of these Terms.
These Terms and any document expressly referred to in it constitutes the entire agreement between us regarding their subject matter, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to that subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in it. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document expressly referred to in it.
Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
These terms and conditions and the relationship between you and us shall be governed by and construed in accordance with the laws of Italy, and you agree to submit to the exclusive jurisdiction of the courts of Rome.